Privacy Policy

At Pragmica, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. We are committed to protecting your personal information and your right to privacy.

If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us at hello@pragmica.com.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services:

Information You Provide

• Contact information (name, email address, phone number, company name)
• Project details and requirements you share during consultations
• Communication preferences and feedback
• Payment and billing information for services
• Information in documents, files, or content you share with us
• Responses to surveys or questionnaires

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, navigation paths)
• Referral sources and campaign information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

• Responding to your inquiries and providing customer support
• Delivering and managing our design and development services
• Processing payments and maintaining billing records
• Communicating about project progress and deliverables

Improvement and Analysis

• Analyzing usage patterns to enhance our website and services
• Understanding client needs and preferences
• Conducting research and development for new services
• Testing features and functionality improvements

Marketing and Communication

• Sending updates about our services (with your consent)
• Sharing relevant industry insights and articles
• Notifying you about changes to our services or policies

Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud and security threats
• Enforcing our terms and conditions
• Resolving disputes and troubleshooting issues

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., hosting providers, payment processors, analytics services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified via email and/or prominent notice on our website)
• With Your Consent: When you explicitly agree to share information with specific third parties

All third-party service providers are required to keep your information confidential and use it only for the purposes for which it was disclosed.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis
• Secure servers and infrastructure
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The duration of our relationship with you
• Legal, regulatory, or contractual obligations
• Potential disputes or litigation
• Technical limitations and cost considerations

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. For detailed information about our use of cookies, please see our Cookies Policy.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, commonly used format
• Restriction: Request that we restrict processing of your information
• Objection: Object to our processing of your personal information
• Withdrawal: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@pragmica.com. We will respond to your request within 30 days. Please note that certain information may be exempt from such requests under applicable data protection laws.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of information to countries outside your country of residence.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses or other approved transfer mechanisms.

9. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your personal information.

12. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your personal information based on legitimate interests, consent, or contractual necessity. You have the right to lodge a complaint with your local data protection authority.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. For significant changes, we may provide more prominent notice or seek your consent as required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: